Refund Policy

This Refund Policy applies to all training programs offered by Zytexa Technology LLP through training.zytexa.online. Once you complete payment and enroll in a program, this policy governs any refund or cancellation requests you may make.

We strongly recommend reading this policy fully before making any payment. If you have any questions, contact us at training@zytexa.online or WhatsApp us at +91 9216580321 — we are happy to clarify before you enroll.

Here is a clear breakdown of refund eligibility based on your cancellation timing:

✅ 50% Refund — Within 24 Hours of Payment:

• You must submit your cancellation request within 24 hours of making the payment
• The 24-hour window is calculated from the exact timestamp of your payment confirmation
• This refund is applicable regardless of whether your batch has started or not
• 50% of the total fee paid will be refunded — not 50% of any discounted or promotional amount

⚡ 25% Refund — Between 24 to 72 Hours of Payment:

• If you request cancellation after 24 hours but before 72 hours of payment, you are eligible for a 25% refund
• This window applies only if your first class has NOT yet been conducted
• If your first class has been conducted within 72 hours, no refund will be applicable

🚫 No Refund — After 72 Hours or After First Class:

• No refund is applicable after 72 hours from the time of payment under any circumstances
• If your first training session has been conducted, no refund will be processed regardless of the time elapsed
• This applies even if you have not attended the session — the session being conducted marks the start of training
• Voluntary dropout, change of mind, personal reasons, or schedule conflicts after 72 hours are not grounds for refund

💯 100% Full Refund — Batch Cancelled by Zytexa:

• If Zytexa Technology cancels a batch before it begins for any reason, all enrolled students will receive a full 100% refund
• Refund will be processed within 7 working days to the original payment method
• Alternatively, students may choose to transfer their enrollment to the next available batch at no extra cost

In addition to the time-based conditions above, refunds will not be granted in the following situations under any circumstances:

• Student dropout or disengagement after the first training session has been conducted
• Enrollment cancellation due to violation of our Student Code of Conduct or Terms & Conditions
• Failure to attend sessions due to personal schedule conflicts, exams, travel, or other personal reasons
• Dissatisfaction with batch timing or mentor — we encourage you to discuss these concerns with us before enrolling
• Technical issues on the student's end (internet failure, device problems, power outage)
• Requests made after the specified refund window has closed
• Students who have received their internship certificate or any part of placement support
• Partial use of course material, recorded sessions, or any training resources already provided

To request a refund, please follow these steps carefully. Incomplete requests may result in delays or rejection.

• Send an email to training@zytexa.online with the subject line: "Refund Request — [Your Full Name]"
• Include your full name, registered mobile number, course name, and payment date in the email
• Attach your payment receipt or transaction screenshot as proof of payment
• Briefly mention the reason for your cancellation request
• Our team will review your request and respond within 3 working days
• If eligible, the refund will be processed within 7–10 working days to your original payment method (UPI, bank account, or card)

Once your refund request is approved, the following timeline applies:

• Refund requests are reviewed within 3 working days of receipt
• Approved refunds are processed within 7–10 working days from the date of approval
• Refunds are credited to the original payment method only — UPI ID, bank account, or card used for payment
• We do not issue refunds via cash, cheque, or alternate payment methods
• Bank processing time may vary — please allow an additional 2–3 business days for the amount to reflect in your account after processing
• You will receive an email confirmation once your refund has been initiated

If you are unable to continue with your current batch due to a genuine scheduling conflict or personal emergency, you may request a one-time batch transfer instead of a refund. This allows you to shift your enrollment to the next available batch for the same course.

• Batch transfer requests must be submitted before 50% of the batch sessions have been completed
• Each student is eligible for a maximum of one batch transfer per enrollment
• Batch transfer is subject to seat availability in the next batch
• No additional fee is charged for a batch transfer if approved
• Batch transfer requests must be sent to training@zytexa.online with your reason and preferred new batch timing

For any refund-related queries, cancellation requests, or concerns, please reach out to us through the official channels below. We aim to resolve all issues promptly and fairly.